Sticks, stones and Facebook accounts: What violence outreach workers know about social media and urban-based gang violence in Chicago

Recent research has identified a relatively new trend among youth (12e24) living in violent urban neighborhoods. These youth use social networking sites like Facebook, Twitter and Instagram to brag about violence, make threats, recruit gang members and to plan criminal activity known as Internet banging. Studies have typically examined youth communication by mining data on social media and surveying or interviewing youth about their social media behaviors. However, there is little to no empirical research that examines how adults who work directly with youth in violent, urban neighborhoods shape, conceptualize and intervene in urban-based youth violence facilitated by social media. Utilizing qualitative interviews with violence outreach workers, we asked outreach workers to describe how youth use social media and the extent to which they use social media to intervene in crisis that emerge in violent Chicago neighborhoods. Participants describe youth behavior that included taunting rival gangs, posturing and boasting about violent events. We also found evidence that social media enhanced crisis intervention work in violent neighborhoods when coupled with close, trusting relationships with youth. Published by Elsevier Ltd.